Return / Refund Policy

At Solarity Labs, we strive to ensure your complete satisfaction with every purchase. If you’re not fully satisfied, we offer a 30-day Guarantee to make the process simple and hassle-free. Please review the details below to understand how our return process works.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be returned within 30 days from the date of delivery.

  • Proof of purchase (order number, receipt, or confirmation email) is required.

How to Return an Item

Follow these steps to initiate a return:

  1. Contact Us: Reach out to our customer support team at support@solaritylabs.com (mailto:support@solaritylabs.com) or chat with us within 30 days of delivery to request a return authorization. You can also login to your account to initiate a return.

  2. Prepare Your Item: Securely package the item in its original packaging, including all accessories, manuals, and documentation.

  3. Ship the Item: Use the provided return shipping label to ship your item back to our warehouse.

  4. Confirmation: Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund.

Refunds

  • Approved refunds will be processed within 5-10 business days after we receive and inspect the returned item.

  • Return shipping cost is free to the customer

  • Refunds will be issued to the original payment method or as store credit, depending on your preference.

  • Original shipping costs are non-refundable unless the return is due to a Solarity Labs error (e.g., defective or incorrect item).

  • Please allow 3-5 business days for the refund to appear in your account, depending on your payment provider.

Exchanges

If you need a replacement or exchange, please contact us at support@solaritylabs.com  to discuss availability. Exchanges are subject to the same 30-day return window and eligibility criteria as returns.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately within 3-5 days of delivery. We’ll provide a prepaid return label and cover all associated costs for eligible returns. A replacement or refund will be issued promptly upon inspection.

Return Shipping Costs

  • Return Shipping Costs are free to the customer.

Contact Us

Have questions about our return policy or need assistance? We’re here to help! Reach out to our team:

  • Email: support@solaritylabs.com

  • Chat : Contact us via the chat in the right bottom corner

  • Hours: Monday–Friday, 9 AM–5 PM MST

We value your trust in Solarity Labs and are committed to making your experience exceptional. Thank you for choosing us!